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Mobile Registrar unloads S7 Airlines queues
S7 Airlines constantly improves service quality and aims at making travels of their clients more comfortable and pleasant. One more step to this way – is a flight registration there where it is convenient for the passenger, and this opportunity was realized by S7 in collaboration with True Engineering, the first in the industry.
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We had developed a complex solution for S7 Airlines, which allows them to reduce registration queues. It is a monoblock consisted of a smartphone with a ‘Mobile Registrar’ application, a fiscal mobile printer and a card-reader for handling non-cash payments. Any airline employee, provided with such a set, can right in the waiting area or in the queue:
- Check passengers in for a flight
- Print a boarding pass for those who have been already registered
- Draw up additional services: baggage, high-comfort seats, and transfer to business class
Boarding passes and checks for the paid additional services can be printed on the fiscal printer, right there. Thus, passengers save time and S7 airline staff reduce queues and increase sales of the additional services.
True Engineering had fully realized the ‘Mobile Registrar’ – from idea to the solution launch.
We had developed the solution concept, solved development tasks, and chosen optimal smartphones and peripherals. In the frameworks of test series at the airports, we had analyzed and optimized UI/UX and speed of solution operation, as well as participated in business introduction and promotion of the product.
The most complicated stages of the project were the following ones:
- Integration with peripherals and setting the printing process of boarding passes right on the cash register tape and their recognition by the scanners at all airport zones. Mobile Registrar should be mobile. We could not connect with it the set of devices and handle it by one hand, holding in one hand the passport and a passenger ticket. Therefore, we reduced the set to minimum one and learned to print boarding passes on the same termoprinter, as for checks. Airlines had made special waist bags for registrars.
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- Providing the quick service. Due to the standards, registration of one passenger cannot take more than 1,5 minutes. Now our solution allows making registration for 1 minute and 15 seconds, although in the beginning, this procedure took almost 2 minutes. To keep up with the standards, we had analyzed all the sequence of actions in the frameworks of work scenario, building sequence diagram, eliminating redundant and duplicate steps.
- Installing updates of the corporate application on corporate devices. The problem of nonpublic applications is that they are updated not automatically, but only manually. The company sends distributives for updates to the employees manually. As a result, most parts of employees work with the old versions. To solve this problem we had developed the store of applications, which automatically the availability of the new versions, uploads and installs the distributives and informs users about it via push notifications.
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Because of this implementation, S7 Airlines was the first company from Russian airlines and world alliance OneWorld who offered the new service level for their passengers, as well as transferred their process to the new mobility level, made them more technological and simplified their scaling.